I have been engaging this business for about 18 months. I find their price points hard to beat. The account creation and format of the website is very good. Easy to get to where you think you need to go. While there have been a couple of small blips in the process (i.e. coupon code didn't work 1 time, AND I messed up and somehow chose US funds instead of Canadian (my fault)), the follow up with their customer service has been outstanding. As a consumer, we all understand there are times when the process breaks down. The measure of a company with a customer focus is how they resolve the issue. I had the great fortune to work with Joshua. He was/is fantastic. Responsive with great follow-up. So great product offerings with a great price point AND great customer service 'IF' something doesn't go quite right. While I was leaning to a 4 rating, after writing out my comments, I changed it to a 5. Thank you Cigar Chief, well done!
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